WOW! Moments

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What is a WOW! Moment?

A WOW! Moment is an unexpected act of courtesy and kindness. Sometimes the moment can represent a large gesture, but more often than not it’s the little things that can make you smile or brighten your day. At WOW!, we strive to create these WOW! Moments for anyone we might encounter in the communities we serve. It’s part of our company culture. And we do it not just because it’s good business, but because we are committed to doing our part to make a positive difference in the lives that we touch.

About WOW!

As one of the nation’s leading competitive providers of High-Speed Internet, Cable TV and Phone, we believe in providing our customers simple choices in bundled services. We offer bundles at a fair price that’s guaranteed, and we back up our services with the type of quality experience that every customer deserves. We proudly service communities in Illinois, Michigan, Ohio and Indiana.

Our culture is built upon several fundamental beliefs, among which is The "WOW! Way". We are a group of people who lead with courage, serve with heart, and celebrate with grace. This means everyone works hard to summon the courage to do the right thing, serve each other and our customers with humility, and celebrate our learnings and success with grace. We challenge ourselves each day to do our best and be our best in order to achieve the unexpected.

Editor's Choice

#166 Mike M, Arlington Heights, Illinois

I wanted to write in about how thankful I am of Dan Della Terza and Shi (operator id: WXH). Dan is a regular on the cable forums I read, and is always helpful assisting with technical issues and helping out with peoples questions. He's been a great resource since he joined the forums. Shi was a huge factor for me turning down a very competitive offer I received from an other cable company. She was helped get me on to the right package for an unbeatable price. Hats off to both of them, as they both go the extra mile with customer service!

Fan Favorite

#159 Paula McAleese, Schaumburg, Illinois

I was visited today by a lovely WOW worker: Brian Gonski. He made his way through a nasty snowstorm to fix my 2nd TV. I was having issues with certain tv stations. Brian quickly determined it was an adapter issue. He replace the adapter and voila! Ok, I know this is his job but now is where he went above a beyond. Ever since having cable on my 2nd TV, I was using both the WOW remote & TV remote(turn tv on, volume). Brian graciously programmed so I only need to use the WOW remote. He gave me the code and explained how it worked (in case I need to reset). Then, he addressed an issue with my main TV. ...

#175 Sarah Foster, Reynoldsburg, Ohio

We have utility boxes in our backyard and one of the cable ones was malfunctioning. The generator on it was running 24 hours a day in spite of the power being on. I was pretty sure that the contractor who had put it in said it was for one of your competitors. I called them. Three times. They kept saying it wasn't their box OR that they had no idea what I was talking about OR that they couldn't send a tech because we didn't have an account. In desperation, my husband suggested calling WOW because "maybe" the contractor was wrong. WOW immediately sent a technician who verified that the box belonged to your competitor. When I told ...

#152 Jason Conner, Garden City, Michigan

I recently moved to a new city and didn't think WOW was available in my area so I went with another company. Within 3 weeks, I was completely dissatisfied with this other company, I'll just call them AB&C. I had to have a technician out several times to the point where I just gave up. I decided to double check to see if WOW was available and it was. I was basically begging to come back to WOW because I have never had any problems with them. When I called the customer service line, I was so impressed by the service politeness and great service so far, then they said they would have a technician out the next day within ...

#154 Lauri Hyland, Dublin, Ohio

WOW!!!! I can't begin to tell you of the outstanding customer service we have recieved from Ronna Green EA3. We have literally been thru a nightmare and thru Ronnas tireless persistance we will hopefully be a loyal WOW customer. It all started when Time Warner whom we have been with at least 15 years refused to give us any break on our bill even though they were offering new customers better deals. I started looking to cut our bill and decided to try Magic Jack to cut out the phone service part of our bill, what a mistake!!! Not only did they slam us but held our phone number we have had for 21 years ...

#146 maruquel rivera, san antonio, Texas

I was reading consumer reports and WOW is the best according to them and I always go by what they say! So ya'll need to come on over to Texas we are waiting!! the monopoly over here is incredible. thank you Maruquel Rivera

#148 Gene Stefanov, Reynoldsburg, Ohio

I recently switched back to WOW and during the install, the tech (Shawn B.) did a wonderful job but ran into a slight problem with the DVR. He said his supervisor would be by later in the day to finish. Around 6:30pm, I called WOW and asked if somebody was really going to stop by (considering how late it was) and they assured me that somebody would indeed be coming by. Around 7:15pm, my WOW moment happened as Shawn's supervisor showed up and got the DVR working 100%. It was nice to see that WOW promised somebody would be stopping by and delivered! (Glad to see that not everyone stops working at 5pm :) Also, I want to give a ...

#145 Lynn M., Columbus, Ohio

I'd like to thank a wonderful WOW guy who solved my month long problem. His name is Eric and he worked tirelessly for a couple of hours - rewiring out to the alley - tall ladders, etc. Eric is a real professional with a calm disposition and pleasant manner. WOW - you really have a great guy with Eric. I wish I could give him a bonus for his hours of work here tonight. -- a happy customer -- Lynn on W. Hudson. Thanks WOW and thanks Eric!!

#147 Patrick Doyle, Schaumburg, Illinois

Recently my trusty Tivo Series 2 died. Well, actually my drive crashed. I could have replaced it but I wanted a new TiVo so I told the wife it was fatal. I picked up a used Series 3 HD for $65 and bought a 2TB hard drive. After 3 days of reading and playing with Linux core I was able to get the full 2TB to show. So I now have 2777 hours of TiVo glory. From there I went over to my local WOW shop (Schaumburg Rocks) and brought my digital box to swap for a M tuner card. I took it home and sent a hit through the automated system. Success on the first try. This is the exact ...

#166 Mike M, Arlington Heights, Illinois

#161 patty nicpon, arlington hts., Illinois

I have to tell you that your service has always been your strongest part of your company. Marc #2014 and Dave #2107 just left my house and after a really long day, they were as nice as can be. Mind you it's, 8:15 on a Tuesday night with no complaint and very good at problem solving. patty nicpon

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