WOW! Moments

Eric Mikich - Royal Oak, Michigan

user — Tue, 03 Jan 2012 19:38:25 +0000

Friday night December 30th 10:00 PM, my cable and phone go down. I call WOW and very quickly get Antoine- Tech. Support I.D. WOU on my cell phone. He’s calm, courteous and professional. He Promptly pinpoints the problem (say this five times fast) and I’m back “On-Line”. Doesn’t seem like much compared to some of the other WOW! stories, but being married with a teen and a tween, he surely averted disaster – we wouldn’t have made it out alive! Thanks Antoine and Happy New Year!

Matt Boone - mount prospect, Illinois

user — Fri, 09 Dec 2011 20:08:24 +0000

I just moved to Chicago, IL from VA where I had Comcast cable/internet because it was the only option in my area. We are between addresses and it was too easy to transition to IL using Comcast. However, we are moving into a new place in 1 week and my wife and I are already excited to switch over to WOW. I have been a WOW customer in Ohio and cannot wait to be one again. Comcast customer service is lacking in many respects and they are not very customer focused in my opinion as compared to WOW. Just look at the company websites and it says it all…..WOW is here for you, the customer, and are just as concerned with your experience as they are with providing a service. See you in 1 week!

roberto ruiz - ELGIN , Illinois

user — Thu, 08 Dec 2011 18:26:09 +0000

my name is roberto wow made it easyfor me had 2 techs out manny colon & walter carroll 2 best techs ever..they know there stuff. made my problems go away..

Lauri Hyland - Dublin, Ohio

user — Thu, 08 Dec 2011 18:24:19 +0000

WOW!!!! I can’t begin to tell you of the outstanding customer service we have recieved from Ronna Green EA3. We have literally been thru a nightmare and thru Ronnas tireless persistance we will hopefully be a loyal WOW customer. It all started when Time Warner whom we have been with at least 15 years refused to give us any break on our bill even though they were offering new customers better deals. I started looking to cut our bill and decided to try Magic Jack to cut out the phone service part of our bill, what a mistake!!! Not only did they slam us but held our phone number we have had for 21 years but held it hostage refusing to tell us where they had ported it to. We have spent many hours on line with people that did not speak english, and I am not exagerating when I say hours. After contacting Time Warner and explaining and asking for their help of which I got…”you don’t have service with us” I called and spoke with WOW. What professional service…not only did they beat TWs price Ronna went far and above what was expected to find our number and get us scheduled as soon as was possible. THis is the kind of person that needs to be training and managing your customer service reps!! This is how a business grows and prospers. I was to say the least frustrated and angry that I couldn’t get anywhere, she put humor and inspriration in every conversation, each time I heard her voice I knew she would have an answer of some sort, instead of the people at Time Warner who passed the buck saying you no longer have service with us we can’t help you. Well I’m glad because WOW did help and they will have our loyal business for years to come. Ronna we can’t thank you enough, the old saying is true…..You don’t know who your friends are till your down and need help…..Thanks again for being our friend and helping us out!

Sincerely,
Lauri Hyland

Kevin Kelly - Naperville, Illinois

user — Thu, 08 Dec 2011 18:23:14 +0000

I am very pleased with the work of Ryan (ID:WUQ). He stayed with me to guide me with resolving a problem with a digital adapter. While we were waiting to make sure that the problem was resolved until we got the replacement DTA. He was very patient in answering all of my questions about various aspects of our service, including the upcoming Ultra TV system. He even added me to a list to personally contact me with more information about it as it becomes available. Also, he checked on a billing question I had and also happily went to his supervisor when I had a question that he couldn’t answer alone. He was incredibly friendly and he was a pleasure to deal with. Yesterday, I even got an email from him to let me know that he added me to the wait list and mailing information list for Ultra TV. Now that is what I call dedicated service!

Tim Hughes - Columbus, Ohio

user — Thu, 08 Dec 2011 18:23:01 +0000

Have I ever told you how great Wide Open West is as a cable company? I just called to question my bill, and why my bundle was priced higher than the price listed on their web page. Eli (AQ1) upgraded my service, lowered my bill and guaranteed my rate for 2 years. No questions, no hassles. That is great service.

maruquel rivera - san antonio, Texas

user — Thu, 03 Nov 2011 20:05:29 +0000

I was reading consumer reports and WOW is the best according to them and I always go by what they say!
So ya’ll need to come on over to Texas we are waiting!! the monopoly over here is incredible.
thank you
Maruquel Rivera

Victoria Douglas-Howard - Streamwood, Illinois

user — Thu, 03 Nov 2011 15:00:18 +0000

Cody op id #AIR actually took the time to help me with an issue/problem with my email that I have had for 5 years now!!! Can you believe it??? My problem has finally been solved. He has made my life soooo much easier & I cannot begin to tell you how much I really appreciate it!!! Cody, you were great & I thank you from the bottom of my heart!!!!!!!

Gene Stefanov - Reynoldsburg, Ohio

user — Thu, 03 Nov 2011 14:58:29 +0000

I recently switched back to WOW and during the install, the tech (Shawn B.) did a wonderful job but ran into a slight problem with the DVR. He said his supervisor would be by later in the day to finish. Around 6:30pm, I called WOW and asked if somebody was really going to stop by (considering how late it was) and they assured me that somebody would indeed be coming by. Around 7:15pm, my WOW moment happened as Shawn’s supervisor showed up and got the DVR working 100%. It was nice to see that WOW promised somebody would be stopping by and delivered! (Glad to see that not everyone stops working at 5pm Also, I want to give a BIG thanks to WOW’s rep (Dan) who monitors dslreports.com. He has been a HUGE help to me and others that post in the WOW support forum!

Lynn M. - Columbus, Ohio

user — Wed, 02 Nov 2011 14:29:40 +0000

I’d like to thank a wonderful WOW guy who solved my month long problem. His name is Eric and he worked tirelessly for a couple of hours – rewiring out to the alley – tall ladders, etc. Eric is a real professional with a calm disposition and pleasant manner. WOW – you really have a great guy with Eric. I wish I could give him a bonus for his hours of work here tonight. — a happy customer — Lynn on W. Hudson. Thanks WOW and thanks Eric!!